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Technical components

After-sales support

Commissioning, support and original spare parts, after delivery too.

A supply does not end at delivery. Our team helps you commission robots, machines and components, and stays by your side for their whole life.

If something goes wrong, we plan a fast on-site visit or give you immediate phone support, with original spare parts from our partner manufacturers.

01

Commissioning

Installation, setup and start-up together with your engineers.

02

Phone support

An engineer answers right away for diagnosis and first fixes.

03

Application support

We optimise programs, cycles and settings of your applications.

04

On-site visits

When needed, we come to your plant quickly.

05

Genuine spare parts

Parts from partner manufacturers, traceable and with the maker’s warranty.

06

Training

Courses for operators, programmers and maintenance staff with Fortek Academy.

How
we work

A simple method, shared with the customer at every stage.

01

Report

You contact us by phone, email or the form, describing the problem.

02

Diagnosis

An engineer looks into it by phone or remotely and often solves it straight away.

03

Fix

If needed, we plan an on-site visit with the spare parts required.

ReportDiagnosisFixCheckSupport

Need a spare part?
We find it.

Original parts, equivalents, discontinued items: send us the code, a photo or a drawing and we reply with availability and lead times.

Frequently asked
questions

Phone support is immediate; on-site visits are planned according to urgency and downtime.
Yes, original parts from our partner manufacturers, with the maker’s documentation and warranty.

Tell us
the problem

We get back to you as soon as possible.

Received.

Thank you, we'll be in touch shortly.

A Fortek engineer or sales representative will review your request and reply by the next working day.